Thank you for leading my nephew toward better functionality and less pain following his auto accident. This was new territory for him and the entire staff always made him feel welcome, even if it meant being flexible and patient. The two therapists that made the most impact were Tessa and Rob. Rob worked with him the most near the end of his therapy, and really identified how to get him past the plateau. My tip for new patients is to try to work around the schedule of the therapist/s that you find most effective, rather than around your favorite time of day. They all take detailed notes to facilitate different therapist and assistants to know what to do, but after a point, it seemed best for us to work with a consistent therapist as much as possible.